Skip to main content

Call center interns Job At FINCA Microfinance Bank

SUMMARY: Enhances Customers’ access to the bank through a clearly defined point of contact. Enhances service delivery standards across the bank through direct customer feedback, guidance on decision to buy our product, advise, escalation and resolution. Identifies service improvement opportunities through customer interactions and feedback.

Essential Duties and Responsibilities: include the following:

  • Handles all customer interactions via multiple channels including phone calls (hotline).
  • Handles all requests from branches on operational issues and challenges  by promptly following up on concerned Departments for processing/resolution
  • Handles product enquiries and provides insights to business/marketing initiatives based on customer interactions.
  • Sell Company products to potential customers and convince them to access the products, like Loans, Account opening and maintenance, Mobile Banking etc.
  • Sells additional services by recognizing opportunities like accounts opening, loans etc.  explaining new features. 
  •  Maintains call center database by entering information into the CRM system.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

EDUCATION AND EXPERIENCE

  • Advanced Diploma or Bachelor Degree in any related field
  • Experience to work in call center. 
  • Must be energetic and able to work with minimum supervision

Labels:

Comments

Post a Comment

Popular posts from this blog

Sensa Elimu Msingi TAMISEMI 2020 Login Here

Sensa Elimu Msingi Tamisemi tz go 2020 TSA, TSM, TSS, TWM Get all information about Sensa ElimuMsingi, Login Sensa Elimu Msingi, TSA, TSM, TSS and TWM. SensaElimuMsingi Tamisemi tz go Check Detailed information about TAMISEMI Sensa ElimuMsingi Sign in...!! We have provided essential details regarding Sensa ElimuMsingi, so what are you waiting for? Go ahead as soon as possible and get Sensa ElimuMsingi details. President’s Office – Regional Administration and Local Government (PO-RALG), Sensa Elimu Msingi Tamisemi tz go The role of the Ministry is to coordinate and supervise regional development management and administration. Thus, the ministry coordinates rural and urban development management policy and strategies; coordinates Regional Secretariats activities and builds their capacity in institutional development strategies for integrated socioeconomic development and financial development of Local Government Authorities. The Ministry also coordinates and supervises developme...
Post a Comment
Read more

TAMISEMI Announcing Names Of Employees (Walimu Na Afya) 2021

We know you waited for so long names of TAMISEMI Majina Ya Walimu 2021 and Health sector. TAMISEMI today has announced new names of employees who applied for the job opportunities via ajira.tamisemi.go.tz announced on May 2021 by Minister of TAMISEMI Ummy Mwalimu. President’s Office – Regional Administration and Local Government The role of the Ministry is to coordinate and supervise regional development management and administration. Thus, the ministry coordinates rural and urban development management policy and strategies; coordinates Regional Secretariats activities and builds their capacity in institutional development strategies for integrated socioeconomic development and financial development of Local Government Authorities. [ads id="ads1"] The Ministry also coordinates and supervises development planning and sectoral interventions on donor supported programmes at district and other locals levels; issues ministerial guidelines to Regional Secretariats and Local Govern...
Post a Comment
Read more

Viwango Vya Mshahara Kwa Watumishi Wa Umma Tanzania 2019

In 2014 , the Government implemented new Salary Scales, The Tanzania civil service has a common pay and grading system. This means that all departments and offices have the same approach to grading, with pay levels in respect of each grade determined centrally. TGOS A TGOS A 1. (Sh240,000), TGOS A 2. (Sh245,600), TGOS A 3. (Sh251,200), TGOS A 4. (Sh256,800), TGOS A 5. (Sh262,400), TGOS A 6. (Sh268,000), TGOS A 7.(Sh272,000), TGOS A 8(Sh279,000), TGOS A 9.(Sh284,800), TGOS A 10(Sh290,400), TGOS A 11(Sh296,000), TGOS A 12(Sh301,600), TGOS A 13(Sh 307,200), TGOS A 14(Sh312,800), TGOS A 15(Sh 318,400), TGOS A 16(Sh324,000), TGOS A 17(Sh329,600) na TGOS A 18(Sh335,200). TGOS B TGOS B 1. (Sh347,000), TGOS B 2. (Sh356,500) TGOS B 3 . (Sh366,000), TGOS B 4 . (Sh375,500), TGOS B 5. (Sh385,000), TGOS B 6. (Sh394,500), TGOS B 7. (Sh404,000), TGOS B 8. (Sh413,500), TGOS B 9. (Sh423,000), TGOS B 10. (Sh432,500), TGOS B 11 . (Sh442,000) na TGOS B 12. (Sh451,500)TGOS C TGOS C 1 . (Sh471...
Post a Comment
Read more