TCU Contacts | TCU Customer Service

TCU Contacts | TCU Customer Service | Mawasiliano TCU

Welcome our Customer
We are continually striving to offer the best possible service to all those who we serve, and we welcome all kind of feedback from you to tell us how we are doing.

Your opinion
Your views are important to us. Express your opinion through es@tcu.go.tz or come physically to our office.

Compliments
We hope you will be pleased with the service you receive from us and encourage you to tell us so. Feedback about what we have done well helps us to understand how we have met your needs.

Complaints
However if you are not satisfied with the service you have received from us or are unhappy with the conduct of any of our staff, you can make a complaint. Registering your dissatisfaction helps us see where and why we have failed to meet the high standards of service you expect from us. It allows us to learn from our failings and improve the service we provide to the people of Tanzania.

You can also register your complain through Suggestion Box located at the corridor of the TCU offices.

You can make a complaint about:

The service delivery of Commission - for example, you are dissatisfied with the level of service you have received from an officer or member of staff in the areas of Recognition and Equation of Qualifications, Finance, Accreditation & Quality Assurance, and Customer care.

The inappropriate conduct of an officer or member of TCU staff - for example, you believe that an officer has behaved inappropriately or unfairly to you.

Avenues for channeling your complaint or compliment
You can make a complaint in any of the following ways:
Tel Gen: +255 (0) 22 2113694
Direct line: +255 (0) 22 2113691
Online: by E-mail to: es@tcu.go.tz

Other Contacts
In writing to:

Executive Secretary Tanzania Commission for UniversitiesMinistry of Education,Science and TechnologyBuilding Ground FloorP. O Box 6562,7 Magogoni Street11479 Dar es Salaam-Tanzania.

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