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Job Opportunity Arusha at Empower Group Limited, IT Coordinator | Deadline: 27th February, 2019

IT KAZI/AJIRA TANZANIA LEO 2019 / NAFASI ZA KAZI 2019
Position: IT Coordinator 
Type: Full Time
Deadline: 27th February, 2019
Category: IT & Network Administration
Location: Arusha
Other Categories: Energy & Utilities ,
Job Level: Intermediate
Roles and Responsibilities

1. User Support
Ensure availability of IT supportincluding on-call support for critical services
Maintain the in-country IT systemsand integrations
Develop and maintain OpCo level support processes and documentation
Coordinate escalations and vendor related issues

2. IT Devices and Administration
Availability of IT resources, support, assets and infrastructure to in-country operations.
Audit IT security, process adherence, access controls and inventory
Company process adherence and policy compliance

3. Vendor Management
Responsible for local vendor coordination, contracting, negotiations, performance (SLA)
Drive and coordinate continuous financial and service improvements e.g. new API functions
4. Financial Oversight and Control
Country IT budget definition with finance
Control and monitor local IT budget
5. People Management
 Day to day management, coaching and development of in-country IT support staff
Recruitment of staff
6. Tactical and strategic alignment OPCO and Group
Contribute to the continuous improvement of the Global IT Service portfolio; act as a partner to OpCo peers and product managers
Ensure tactical alignment between in-country operations and Group IT
Planning and coordination of local IT projects


Educational Qualifications
Bsc. in Computer Science or related field

Experience Requirements
A minimum of 4 years of relevant work experience in a position managing an IT function and projects
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